Response-360: Strengthening Aid Workers’ Competencies

This course is for organisations that want to offer training to its workforce. It is not for individual registration

This is a customized program for groups of 20-25 people. Organizations can request it according to their needs:

  • Duration: Between 3 and 6 months.
  • Contents: To be chosen according to the participants and the objectives sought. The contents of the course include Technical Competencies and Management Competences, and are grouped into four blocks:
    • Principles, standards and humanitarian architecture
    • Sectors and methodologies
    • Project management
    • Humanitarian competences
  • Language: English or Spanish
  • Price: Depending on the duration and the location.

The training has an online part, two classroom workshops of one week each, individual coaching, a simulation and a practical application of what has been learned to the daily work.

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Contents for technical competences

Humanitarian Architecture and Context

  • Humanitarian Action
  • Key Humanitarian Players
  • Humanitarian Reform and the Cluster System
  • Risk management and building resilience
  • The World Humanitarian Summit, 2016
  • Trends and challenges in the humanitarian context

Principles and humanitarian standards

  • The Humanitarian Charter and Codes of conduct
  • Humanitarian standards: Sphere
  • The Core Humanitarian Standard
  • INEE standards
  • Child protection standards…
  • Gender manual for humanitarian action (IASC)
  • Humanitarian standards related to inclusion of older people and people living with disabilities (Sphere)
  • Other key standards

Sectors and methodologies of humanitarian intervention

  • Protection in emergencies: Water, Sanitation and Hygiene in emergencies
  • Food Aid: Nutrition and Livelihoods in emergencies
  • Shelter and non-food items in emergencies
  • Health in emergencies
  • Education in emergencies
  • Cash Transfer in emergencies
  • Gender and inclusion

Project management and the Humanitarian Programme cycle

  • The project management cycle: project identification and design, implementation, monitoring and evaluation
  • Methodologies for developing projects: logical framework, results framework etc...
  • Main humanitarian donors: approaches, procedures and project development
  • Preparedness
  • Needs assessment
  • Strategic planning
  • Resource mobilization
  • Implementation and monitoring
  • Evaluation
  • Exit strategies and early recovery

Organisational and institutional management of humanitarian response

  • Roles and responsibilities in the response
  • Programmes
  • Information management
  • Support functions: finances, administration, logistics, IT, media and communications
  • Security management
  • Accountability
Contents for management competences

Leadership in emergencies

  • The difference between leadership and management
  • Characteristics of a good leader
  • Understanding different styles of leadership
  • Core Humanitarian Competency Framework (CHCF)

Leadership from emotional intelligence

  • About emotional intelligence
  • How to lead from emotional intelligence
  • Handling stress
  • Exercises and case studies

Decisions and problem-solving

  • Steps and processes in decision-making
  • Techniques and methods of decision-making
  • Facing humanitarian dilemmas
  • Case studies

Management of people and teams

  • People management processes
  • Feedback techniques
  • Team building (the Marshmallow Challenge)

Tools for good leadership and management

  • Efficient organization of agendas/meetings
  • Guide for feedback meetings
  • Negotiation techniques
  • Good planning tips

The Teaching staff are:

  • Director of Studies, to deal with learning and administrative issues
  • team of humanitarian workers in charge of debates within the thematic forums as Guest Experts
  • Final Assignment Tutor, giving personal guidance when developing the assignment
  • Technician to give support with the virtual classroom

The duration ranges from:

  • 3 months: Focused on essential aspects of humanitarian work
  • 6 months: With a greater emphasis on leadership and management

The following is an example of a schedule:

  • Month 0: Selection of participants and humanitarian competencies test.
  • Month 1: Online training
  • Month 2: Attending workshop 1.
  • Month 3: Coaching/mentoring session.
  • Month 4: Coaching/mentoring session.
  • Month 5: Attending workshop 2 and Simulation.
  • Month 6. Field journal; End of process

The Strengthening Aid Workers’ Competencies Programme combines content developed by the KALU Institute and the Context Programme, a humanitarian training initiative based on the Core Humanitarian Competency Framework, and promoted by various international organizations, most of which form part of the Start Network.

  • Classroom: two classroom workshops of one week each
  • Online: Online modules
  • Simulations: To practice and acquire knowledge and skills in a realistic framework
  • Mentoring-Coaching: With mentors for each participant so that they can personalize learning according to their positions, needs and aspirations.
  • Field journal: Final exercise to verify the applicability of what was learned in the workplace.


  • Completeness: Covering fundamental topics which any humanitarian worker must have knowledge of.
  • Flexible timing: Adapting the times to each situation.
  • Adaptability: Using a modular system which allows for adjusting the programme to the needs and priorities of training in specific contexts, organisations and team objectives.
  • Professionalism: The training is provided and accompanied by professionals in the humanitarian sector.
  • Innovation: Using different methodologies, such as virtual learning, attending workshops, simulations, mentoring/coaching sessions and a field journal.

Also available in: Spanish